Christmas Exclusive Sale!
Submitting evidence guidance
1. Footwear
Sizing issue
Correct size tag but does not fit
- Foot length
- Sole length
Incorrect size tag
- Size tag
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
-Photos of all products received in the package
2. Clothes
Sizing issue
Correct size tag but does not fit
- Size tag sewn into the product
- Measurement photos with a ruler based on the size guide
Incorrect size tag
- Size tag sewn into the product
Incorrect color: Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
The product is damaged, dented, or no longer in its original state:
The product received by the customer is damaged, and the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
Product is not up to customer's expectations:
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
False advertising (DCMA): Ads showing products from other brands
- Product photos
- False advertisement photo (must include our store's logo and link)
Part of the order is missing:
The number of items received does not match the order placed and the order is not split to send
Photos of all products received in the package
3. Electronic products, household products
Incorrect color:
Real product color does not match the product color on the website
- Product photos in natural light, not against the sun
Poor quality product, doesn't work
The product is not damaged but not as customer's expectation (material, design ...)
- Product photos
The product is not damaged but not functioning
- For example: camera cannot record, memory card cannot be inserted, hair iron is not hot, etc.
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
The product is damaged, dented, no longer in its original state:
The product received by the customer is damaged, the issue is clearly visible (due to transportation, production ...)
- Photo/clip showing the damaged part
- Product overview photo
False advertising
Ads showing products are from other brands (DMCA, brand name, design)
- Product photos
- False advertisement photo (must include our store's logo and link)
Products that falsely advertise their functions, features
- A clip clearly shows the issue during use (for electronic product, it must show that the product is fully charged or plugged into a power source)
- False advertisement photo (must include our store's logo and link)
Part of the order is missing
- Photos of all products received in the package
PRODUCT DETAIL
SHIPPING
🚚 Express shipping: Get your package in just a few days! Now available for various products and locations.
🛒 Informed checkout: Detail shipping costs and times are available at checkout.
🛡️ Package Safety: Get a refund or replacement for your damaged or lost package. For more details, please visit our Return policy & Refund policy.
🎯 Thorough Tracking: Stay in the loop with our precise order tracking.
🔎 Read more about our Shipping policy.
RETURN & WARRANTY
🛡️ Your joy is our priority, and we've got your back every step of the way!
6 hours to cancel or modify order seamlessly.
7 business days after delivery for a replacement or refund if deemed appropriate - no return shipping required!
A replacement item is processed within 1-7 business days after confirmation.
Funds back in your account within 3-5 business days after confirmation.
We have 24/7/365 tickets and email support. Please contact us if you need further assistance.
🔎 Read more about our Return policy and Refund policy.